Archive for GOA

Apparently Mark Jacobs agrees with me on the GOA situation.

Posted in General with tags , , , , on September 8, 2008 by Ullric

Here are a few excerpts from Mr. Jacobs’ blog about IainC from GOA: “I have read IainC’s post on the situation and I have just communicated to GOA my thoughts on it.  I’ll simply say this, I do not agree with what he said, I do not support what he said and his comments were, in my opinion, way out of line.”

Mark, I’m totally with you on the fact that a customer service rep should never, ever, no matter what the situation, call out a customer on any wrongdoing. That stuff can be taken care of through a different avenue, like forum mods. What IanC wrote was unprofessional in the highest sense of the meaning. His post has basically taken what was a crappy situation and turned into the biggest flame post I’ve ever witnessed in all of my time on any forum in history.

Now I’m not defending any of the death threats, racial epithets, or downright mean posts; but there are just better ways to take care of forum trolls.

In case you were wondering, here is a link to IainC’s post in its entirety.


GOA: The Good, the Bad, and the Ugly.

Posted in General with tags , , , , on September 8, 2008 by Ullric

Well, I could pretty much see this coming from a mile away. Never expect something to work when 200,000+ people are trying their hardest to use it. GOA dropped the ball pretty far considering their European fanbase predicted this exact situation for weeks and GOA did nothing about it.

Their arrogance over the situation is what is causing all the anger and frustration. Saying that you “know that your servers can handle this” and that”open beta is our game launch day so we are going to make sure everything turns out great” then not delivering is a bigtime customer service fiasko.

Some of the posts on the Warhammer Alliance forums were quite in the heat of the moment, and not a lot of human beings are rational under such situations. That’s the reason some states have crimes of passion laws. MMO gamers are a different breed. We put our hearts and souls into the games we play, and its at least forseeable that some people could react very negatively to such utter arrogance on the part of GOA.

And then things took on a whole other level of incompetence from the cms at GOA: ” A lot of what was said yesterday here and on other forums was entirely out of line. Of course you were disappointed and criticism is certainly warranted but frankly many of the posts made about the situation were borderline sociopathic. If having delayed access to a beta test really drives you to such depths of anger and fury that you felt compelled to make the death threats, racial slurs and other deeply unpleasant posts then – and there is no polite way to put this – there is something wrong with you.”

I’m sorry, but no matter what a PAYING CUSTOMER says on a forum, you do not call them out for it. GOA, you are not going to win in this matter. Just shut up, and do your jobs. I really feel for my European Warhammer buddies that are going to have to put up with this over the course of the entire lifespan of Warhammer. It’s almost as if Warhammer – NA and Warhammer – EU are different games.

Mythic may need to seriously rethink their relationship with GOA going forward. If blizzard can self publish in Europe, why can’t (EA)Mythic?